As a security guard it is important to follow the prescribed course of action when reporting a crime.
Consider the three ‘W’s
A crime should be reported as soon as it comes to your attention. It is important to be clear on what is an emergency crime involving danger to life or property to report in which case you should call 999 (in the UK) all other incidents should be reported to the 101 police number.
Consider the crime in terms of priorities for the relevant authorities, non emergencies should be reported to your supervisor who will address the visitor or customer and decide on contacting the police or not. When life or property is under threat or danger, always call 999.
There are key facts to have to hand when reporting – where the crime has taken place, what sort of crime it is and the time it took place. Depending on the course of events, more information will be required of you as an on-duty security guard.